Crucial Nerve Web Solutions (“Crucial Nerve” or “we”, “our” or “us”) operates various digital services, including website design, development, and related consultations (collectively, the “Services”).

We respect the privacy of users of the Services. This Privacy Policy explains how we collect, use, and disclose information, including personal information (“Personal Information”) and anonymous information (“Anonymous Information”).

Please review this Privacy Policy carefully. By using or accessing the Services, you agree to its terms.

1. User Consent/Legal Basis

• Personal Information includes data that identifies you, such as your name, email address, and billing information.
• Anonymous Information is not linked to your Personal Information and cannot be used to identify you.

We collect and use information as described in this policy. By submitting Personal Information, you consent to its treatment according to this policy.

Legal Basis for Collecting Personal Information:

• We need it to fulfill a contract or requested service.
• Collection and use are in our or another’s legitimate interests, and not overridden by your data protection interests or fundamental rights.
• We may have a legal obligation to collect it.

If we collect your information with your consent, you can withdraw it at any time (see section 5).

By using our Services outside the United States, you acknowledge potential data transfer for processing.

2. Information Collected

We collect information directly through the Services and passively through technologies:

• Direct Submission: When you subscribe to a service, contact us, or fill out forms, you may provide information like name, email, address, and billing details.
• Passive Collection: Technologies like cookies and pixel tags may gather information about your device, browsing activity, and location (for example, app installations).

Most browsers accept cookies, but you can edit your settings to block them. Disabling cookies may limit some functionalities. You can learn more about cookie settings at https://allaboutcookies.org/.

3. Use of Information

We may use your information for the following purposes:

• Delivering our services (website design, development, consultations)
• Fulfilling inquiries and requests
• Addressing administrative needs and communications
• Improving our products and services
• Sending marketing communications (if you’ve opted-in)
• Providing service updates and notices
  
  

Anonymous Information is used to analyze usage patterns, improve our services, and gather broad demographic information. We may disclose Anonymous Information to third parties for promotional purposes.

4. Information Sharing

We do not sell, trade, or rent your Personal Information to third parties for their marketing purposes without your opt-in. We may share your information with:

• Third-party vendors and suppliers: These companies are contractually obligated to ensure confidentiality and implement security measures.
• Payment processors: We use third-party processors for any purchases, and they have access to the financial information you provide. Their privacy policies apply, and we accept no responsibility for them.
• Co-branding or co-promotion partners: We may share data with partners for promotional purposes. These partners have their own privacy practices, so please review them.
• Third-party service providers: We may share non-personal, aggregated information with third parties for analytical or marketing purposes.
• As Required by Law: We may disclose your information to investigate illegal activities, suspected fraud, threats to safety, or as required by law.

5. Opt-Out of Marketing Emails/Newsletters

You can opt-out of receiving marketing communications by following the unsubscribe instructions in the communication or by using our Opt-Out Request Form. We will continue to send service-related communications like updates and changes to our policy.

6. Your Rights (California, EEA, UK, & Switzerland) (continued):

• California Consumer Privacy Act (CCPA) (continued): (for California residents)
  
  • Categories of third parties to whom the information was sold or disclosed for business purposes
  • The business or commercial purpose for collecting or selling Personal Information
• You can also request that we delete the Personal Information we have collected about you.

To exercise your rights under CCPA, please use our User Data Request Form. We will confirm receipt within 10 business days and respond with the requested information or deletion within 45 days, with a possible 45-day extension upon notification.

Verification: We will need to verify your identity before processing your request. This may involve requesting limited personal information to match your records with ours.

Retention: We retain your information for as long as necessary to provide services, fulfill business purposes, or comply with legal requirements.

Residents of Nevada and other states may have similar rights to request information about or delete their personal information. Please contact us at mailto:[email address removed] to inquire.

7. Located in the United States

Crucial Nerve and the Services are located in the United States, which has different data protection laws than other countries. By using the Services, you acknowledge that your information may be transferred to and processed in the United States.

8. Users in the European Economic Area (EEA), United Kingdom and Switzerland

• Legal Basis for Using EEA, UK, and Swiss Personal Information:
  
  • We rely on your consent, the need for the information to fulfill a contract or requested service, or our legitimate interests (which do not override your data protection rights).
  • We may also have a legal obligation to collect it.
  • You can withdraw your consent at any time (see section 5).
• To exercise your rights under GDPR, please use our User Data Request Form.
• Data Transfer: We will ensure any Personal Information transferred outside the EEA, UK, or Switzerland is safeguarded through appropriate contractual terms or other approved mechanisms.
• Your Rights as an EEA, UK, or Swiss Resident:
  
  • Access and obtain copies of your Personal Information.
  • Withdraw your consent to processing your information.
  • Rectify inaccurate or incomplete Personal Information.
  • Request a transferable copy of your Personal Information for transfer to another provider (under certain conditions).
  • Request restriction of processing your data in certain situations.
  • Request deletion of your Personal Information in certain situations.
• Contact us at mailto:support@crucialnerve.com to withdraw consent or exercise these rights. You also have the right to lodge a complaint with a Supervisory Authority (Data Protection Authority) in your EEA Member State or Switzerland.

9. Security

Crucial Nerve has implemented technical, administrative, and physical security measures to protect your information from unauthorized access and use. However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

10. Children’s Information

The Services are not intended for children under 13, and we will not knowingly collect Personal Information from them.

11. Links to Third-Party Websites

The Services may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. Please review their policies before submitting any Personal Information.

12. Updates to Privacy Policy

We may update this Privacy Policy by posting the revised version on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at mailto:support@crucialnerve.com

By using Crucial Nerve Web Solutions, you acknowledge that you have read and understood this Privacy Policy.